Privacy Policy mau cuci — Your Personal Data Protection

Section 1 Privacy Policy Introduction & Scope

Mau cuci takes our responsibility towards the privacy and personal data protection of every member seriously. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international online gaming industry best practices.

This policy applies to all information collected through the mau cuci website, mobile app, live chat, email, and any other communication channels we use to interact with you. It covers all registered members, website visitors, and anyone who contacts our team.

Mau cuci reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or your registered email before the changes take effect.

Section 2 Types of Personal Data We Collect

Mau cuci only collects data necessary to provide quality services, ensure account security, and comply with applicable legal requirements. The following are the categories of data we collect:

Section 3 How We Use Your Personal Data

Mau cuci uses your personal data solely for legitimate purposes related to the provision of our online gaming platform services. We will not use your data for any other purpose without first obtaining your explicit consent.

• Create and manage your member account, including identity verification through the required KYC process.
• Process all financial transactions, including deposits and fund withdrawals, securely and efficiently.
• Provide responsive customer service via live chat and other communication channels available 24/7.
• Detect and prevent fraud, money laundering, and any suspicious activity on our platform.
• Send important account-related notifications such as transaction confirmations, security alerts, and service updates.
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) reporting requirements.
• Improve user experience through aggregated, anonymised usage pattern analysis.
• Send relevant promotional offers and bonuses — only if you have consented to receive marketing communications.

All data processing is carried out on a valid legal basis: either for the performance of a contract (for account management and transactions), legal obligation (for AML/KYC compliance), legitimate interest (for platform security), or your consent (for marketing communications).

Section 4 Data Sharing with Third Parties

Mau cuci does not sell, rent, or disclose members' personal data to third parties for commercial or marketing purposes. However, there are limited situations where data sharing is necessary to enable us to provide services or comply with the law.

• Payment Providers: Financial institutions and digital wallet providers that process your deposit and withdrawal transactions. Only data necessary for transaction processing is shared.
• Game Providers: Game software providers that supply slots, live casino, and other games on the mau cuci platform. Data shared is strictly limited to technical requirements only.
• KYC Service Providers: Third-party identity verification companies that help us authenticate member documents for legal compliance purposes.
• Legal Authorities: Law enforcement agencies, courts, or regulatory bodies when we are legally required to disclose certain information.
• Technology Partners: Cloud service and technical infrastructure providers supporting mau cuci platform operations, subject to strict confidentiality agreements.

Section 5 Data Security Measures

Mau cuci continually invests in the latest security infrastructure to ensure all members' personal data is protected against cyber threats, unauthorised access, and data breaches. We adopt a layered security approach encompassing multiple levels of protection.

• 256-bit SSL Encryption: All data communication between your browser and mau cuci servers is encrypted using the latest TLS 1.3 protocol to prevent data interception.
• Multi-Layered Access Control: A role-based access control (RBAC) system ensures that only authorised staff can access sensitive member data, and every access is logged.
• 24/7 Security Monitoring: Our cybersecurity team continuously monitors systems to detect any unusual activity or intrusion attempts.
• Secure Data Backup: Data is regularly backed up to a secure, encrypted location to ensure service continuity in emergency situations.
• Penetration Testing: mau cuci conducts regular security testing by independent experts to identify and patch vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): We encourage all members to enable 2FA to add an extra layer of security to their accounts.

Section 6 Data Retention Period

Mau cuci only retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure, in compliance with anti-money laundering legal requirements.
• Transaction Records: All financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial and tax laws.
• KYC Documents: Identity verification documents are retained for the duration of active membership and 5 years after account closure.
• Communication Logs: Live chat session records and emails are retained for 2 years for quality control and dispute resolution purposes.
• Technical Data: Access logs and technical data are retained for 90 days for security and fraud detection purposes.

Section 7 Your Rights Under PDPA

As a data subject, you have certain rights under Malaysia's Personal Data Protection Act 2010 (PDPA). mau cuci fully respects these rights and is ready to assist you in exercising them.

• Right of Access: You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You have the right to prevent us from processing your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Any consent you have given may be withdrawn at any time without affecting the validity of processing carried out prior to withdrawal.
• Right to Complain: You have the right to file a complaint with the Malaysia Personal Data Protection Department if you believe your rights have been violated.

Section 8 Cookies & Tracking Technologies

Mau cuci uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members use our platform. Cookies are small text files stored on your device.

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the website to help us improve our services. You are not personally identified.
• Functional Cookies: Remember your preferences such as language, display settings, and other choices to deliver a more personalised experience.
• Marketing Cookies: Used to display relevant promotions and offers to you. You may opt out of these cookies via your browser settings.

You can control and manage cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the mau cuci platform and your gaming experience.

Section 9 Child Protection

Mau cuci maintains a zero-tolerance policy against underage use of the platform. This platform is exclusively for users aged 18 and above, and we take proactive steps to prevent access by minors.

Parents and guardians concerned that their children may have accessed this platform without permission are advised to contact the mau cuci support team immediately. We will take prompt action to address such situations.

Section 10 Changes to This Privacy Policy

Mau cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in legislation, industry practices, or how we operate. The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed.

• Significant changes will be communicated to members via registered email or in-platform notification at least 7 days before taking effect.
• Continued use of the mau cuci platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.
• If you do not agree with any changes, you have the right to close your account and request deletion of your data in accordance with the established procedures.

For any enquiries, clarifications, or complaints regarding this Privacy Policy, please contact the mau cuci support team via live chat available 24 hours a day, 7 days a week, or visit FAQ page us for more information. We are committed to responding to all privacy-related enquiries within 48 hours.